Admissions / Schemes / Withdrawal Procedures
Withdrawal Policy and Procedure
The purpose of the Procedure is to lay down the guidelines and process for implementation for the students who opt for withdrawal of Course from STEi. The implementation of the withdrawal is to ensure students’ interests are well protected in administering the student’s withdrawal from course.
STEi has in place a procedure to execute withdrawal applications. For the sake of congruity and to provide fairness and equitability to students, the procedure has been aligned with the withdrawal policy
Refund for Withdrawal During the Cooling-Off Period
We have put in place service guarantees to protect our students. This shall come into effect after Standard PEI-Student Contract is signed between STEi Institute and the Student.
“Cooling-Off Period” shall refer to the period of ten (10) calendar days commencing from and including the date of the signed student contract. Students are entitled to withdraw from Course by way of a written notice to STEi Institute. STEi Institute shall return all Course Fees and Miscellaneous Fees received within (7) working days of the receipt of the written notice.
Refund for Withdrawal Outside the Cooling-Off Period
Student may withdraw at any time before the Course Completion Date by providing a written notice to STEi Institute. Upon receipt of such notice, STEi Institute shall within seven (7) working days refund to the Contracting Party such amount (if any) in accordance with the REFUND TABLE.
Refund Table
| % of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C] | If the Contracting Party’s written notice of withdrawal is received: |
|
50% |
more than [30] working days before the Course Commencement Date
|
|
20% |
on or before, but not more than [30] working days before the Course Commencement Date
|
|
0% |
after, but not more than [0] working days after the Course Commencement Date
|
|
0% |
more than [0] working days after the Course Commencement Date
|
Execution of Withdrawal
- Upon receiving request from student for his or her intentions for withdrawal, an interview will be conducted out by the Operations Staff. This is to verify if the student requires any aid to personal problems or seeking any assistance from the School.
- Where requested; be it the provision of via the pastoral care counselling team, alternative arrangements for students to service school fee instalments, etc.
- Students who, after the interview and any services provided by STEi, wish to proceed with the withdrawal process will then submit the Withdrawal & Refund Request Form.
- Withdrawal & Refund Request Form will be carried by STEi with the student requesting for withdrawal. Parent or Guardian will be required to be present if the student is below 18 years old.
- Upon acknowledgement of the refund amount by the student, STEi will proceed to inform the FPS provider, Liberty Insurance Pte Ltd, of the changes to the student’s Fee Protection Status. Parent or Guardian will also need to acknowledge if the student is below 18 years old.
Deferment
STEi Institute does not provide course/module deferment.