Students / Feedback & Complaints Procedures
Feedback & Complaints Procedures
At STEi Institute, we continuously seek opportunities to improve our processes and procedures so that we can continue to serve our students better and stay relevant. We value feedback from our students.
Feedback from students is most welcome. Students can download the Feedback Form from our website. Students can forward their feedback to our Pastoral Counsellors or sent via email to: firstname.lastname@example.org.
When Feedback is received from our students, STEi Institute Management shall review them in earnest and existing processes and procedures will be streamlined, as appropriate.
Your feedback will be acknowledged by STEi Institute within 2 working days. STEi Institute will officially respond to your feedback and complaint within 21 working days.
In the event where the student and STEi Institute are unable to resolve the issue, external mediation parties shall be sought. Either STEi Institute or the student shall first refer the dispute to the Singapore Mediation Centre (SMC) through the Committee for Private Education (CPE) Student Services Centre. Information about the Dispute Resolution Scheme is available on the CPE website.
The Student Feedback & Complaints Procedure are shown in the Flowchart below:
Click to view.