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Frequently Asked Questions

  1. 1. Why should I obtain a Singapore Qualification where there are other more established institutions to choose, from other countries?

    For starters, the "world is getting smaller". We cannot run away from the fact we are better informed today than we were years ago. As individuals, we are very conscious of the Return on Investments (ROI) for every dollar spent. Hence quality, recognition and prestige are the 3 key elements that we (and you as students) would want out of your investment. You may also wish to consider the cost factor and find a location that has the trappings closest to your home environment - culture, and customs for example, and yet provide the international flavour for your learning experience.

    Singapore offers all that and much more. A Singapore certificate, diploma does carry with it the international recognition and prestige.

  2. 2. What are the types of academic / education courses that STEi offers?
  3. 3. Does STEi have set curriculum?

    Yes, we have set curriculum developed in-house and those accredited with internationally established Organisations such as City & Guilds International (C&GI) and London Chamber of Commerce and Industry International Qualifications (LCCIIQ). Accreditation with C&G and LCCI offers successful students with recognition for employment in related industries and enrollment to accredited universities. These details are provided in the website and the available flyers. We are offering courses for both full time students and part time students who are under active employment and wish to upgrade themselves.

  4. 4. What are your fees like?

    The rates offered will be competitive and sustainable with due considerations to costs and measured against client's cost-effectiveness considerations. Students that have successfully met the course / programme requirements - prescribed attendance and passing the examinations as licensed through accreditation with internationally established Organisations (LCCI, City and Guilds) would be issued with certifications accordingly. Course fees can be found in:

    • Course Flyers available in the school
    • Breakdown of the Course Fees can be found under “Student Affairs”.
    • You may request our Customer Service Executive to e-mail these brochures to you via: admin@stei.edu.sg
  5. 5. Are the certificates issued by STEi recognised internationally?

    STEi has been approved by our partner organisations and certified as their registered Training Centre for the respective LCCI and C&G courses; e.g.: A Student who completes the Advanced Diploma in Hospitality Management course can earn credit points for acceptance into Degree Course in Hospitality Management at affiliated Universities.

  6. 6. Does STEi have a Refund Policy?

    Our Refund Policy is clearly spelt out in this Website as replicated from the Student Contract. Our Refund Policy is adopted from, and in compliance with the requirements of the Council for Private Education (CPE) Singapore.

    For further details, refer to the Student Handbook and this website.

  7. 7. Will my fees be refunded if my Student’s Pass is rejected?

    Yes. If the Student's Pass is rejected, the Course Fees paid are refundable.

    However the initial Application Fee and Banking & Administrative charges are non-refundable. The details and conditions on refund of Course Fees within 7 days are clearly stated in the Student Handbook and “Prospective Students” Section under “Private Education Act / EduTrust Certification Scheme” of this Website. Please refer to them for more details.

  8. 8. As an International student, will I have a chance to work in Singapore?

    It is clear and under legislated requirements that International students on Student’s Pass are Not allowed to work during their studies at a private school in Singapore. If you are promised this by any agents representing STEi, we ask of you to bring this to our immediate attention.

    Those on Student’s Pass after graduation who wish to seek employment in Singapore may do so provided that they have secured a job with an employer who is committed to apply and seek approval for a work permit (WP) or an Employment Pass (EP/SP) from the Ministry of Manpower (MOM) Singapore, prior to being allowed to work in Singapore.

  9. 9. What are the documents required for the Student’s Pass application?

    The requirements will be briefed by our overseas representatives. In any case, the following documents are required for the Student’s Pass applications:

    • Immigration & Checkpoints Authority of Singapore (ICA) Student’s Pass application forms (eForm 16 and eForm V36)
    • Escrow form
    • Birth Certificate
    • Highest Qualification Certificate
    • Highest Qualification Transcripts
    • Photocopy of Passport
    • 3 x passport-sized photographs
    • Bank details for Fee Protection Scheme (Escrow)
    • Study Plan
    • Working statements (if any) of Parent(s) and Applicant
  10. 10. What is Escrow?

    Escrow is a Trust Account managed by a reputable Authorised Financial Institution approved by the Council for Private Education (CPE) Singapore for the handling of Course Fees.

  11. 11. Why do we need to translate all the documents in English?

    Singapore has adopted English as the official medium for business language and thereby requires that all documents for submission to the Government Departments and Authorities to be in English.

  12. 12. How do I register for external examinations? Will I be informed of the results and to collect my certificate?

    Our courses are examinable and controlled according to the requirements and schedules promulgated. Registration of these examinations are centrally managed by STEi, with the course programmes and schedules appropriately timed to meet these external examinations schedules. Students will be briefed on the programme and schedule at the Orientation Brief.

    STEi will administer the student registration for these examinations and provide the registration and examinations schedule to the students. Students will not have to pay examination fees that have been collected upon course enrollment.

    Results will be released to the students and the certificates issued upon receipt from the Certification agencies, normally within 8-12 weeks after their examinations and upon all Course Fees due are paid by the students.

  13. 13. When and where can I collect my Course Materials?

    The course materials will be made available at STEi to all the students during Student Orientation which is held on the Course Commencement date, provided the students have paid their Course Fees and relevant Miscellaneous Fees.

  14. 14. Does STEi have any entry requirements?

    Yes. Kindly refer to our Course Brochures for Entry Requirements. (Please, look up the "Our Programs" Section of this Website to access the relevant Course Brochures).

  15. 15. Is there an attendance requirements?

    Yes. Kindly refer to Student Handbook and ICA requirements.

Last Updated on: 6 Oct 2010

 

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