Programmes  /  Certificate in Accommodation Operations


This certificate course is designed to equip students with the knowledge and necessary vocational skills required for training in accommodation service. The programme has been designed to reflect both the international nature of the Accommodation Operations Industry, and the country or culture-specific activities that are essential to meet customer needs.

The qualification provides a progression route of Certificate to Diploma in Hospitality Management giving recognition of the necessary knowledge and skills for employees whether they are starting their career in the industry or are already preparing for a supervisory role.

This course emphasises on both theoretical knowledge and practical skills. Hence, preparing the students for their future career in the Accommodation Operations Industry.

Course Duration

Full-Time (Local & International Students)
4 Months Study

This course is not offering Part-Time.

Teacher Student Ratio


Modes & Methods of Delivery

  • Lectures
  • Discussions
  • Group Work
  • Practical Training


Examination is conducted at the end of each module.

The pre-requisite for Certificate in Accommodation Operations

  • 16 years old and above;and
  • Two GCE ‘N’ level with a pass in English or equivalent; or

Other qualifications will be considered on a case-by-case basis.

Local Students


Certificate in Accommodation Operations
4 Months Study

International Students


Certificate in Accommodation Operations
4 Months Study

Miscellaneous Notes

  • All fees stated are inclusive of 7% GST
  • The above course fees are not inclusive of Miscellaneous Fees.
  • All fees are subject to change without prior notice.

Application Fee of SGD$299.60 is payable to STEi Institute Pte. Ltd. This fee is non-refundable under all circumstances Student can make payment via TT, bank draft or cheque.

Medical Insurance Scheme

STEi hereby confirms and undertakes to students that it has in place a medical insurance scheme for all its students as required by the Committee for Private Education (CPE) under the EduTrust certification scheme.

Fee Protection Scheme

STEi provides fee protection scheme for all students as required by the Committee for Private Education (CPE) and is aligned with the EduTrust requirements.

All course fees are payable to STEi Institute STFA (ESCROW) account with DBS Bank in Singapore (Account No. : 003-909412-4), an approved Service Provider by CPE.

HM1001 – English for Hospitality

This module is designed to enhance student’s essential communication skills in the Hospitality Industry. Students would be able to understand the “lingo” of the Industry and also to adapt to the terms of reference used amongst the staff. Students would be equipped with Hospitality English language skills to speak, read and write in proper English with confidence.

HM1005 – Principles of Front Office Operations

This module introduces the four phases of the Guest Cycle and the various transactions and services in each phase. It outlines the different sections of the Front Office, the job titles and duties of the staff in the respective sections at each phase.

HM2010 – Housekeeping Operations

This module provides students with an overview of the range of functions within the Housekeeping Department of a Hotel. It outlines the Operational and Supervisory aspects with the focus on the facilities’ operations and services requirements of an international client.

HM1009 – Quality Service

This module allows the students to provide quality customer service to their customers. It focuses on the importance of having the right service mindset and how to present positive attitude and professional appearance in front of customers.

In order to be conferred the course award, the student must achieve a pass for STEi Examination, and at least 75% of class attendance. Student’s Pass Holders are required to maintain a class attendance of 90% and above.

Upon successful completion of the Certificate in Accommodation Operations awarded by STEi Institute, the student is eligible to apply with advanced standing to our Diploma in Hospitality Management.

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